Sian Lowe Chiropractor 

Privacy Policy Sian Lowe Chiropractor Effective date: 28 January 2026 Sian Lowe Chiropractor is committed to protecting your privacy and ensuring that your personal data is handled safely, securely, and lawfully. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR). ________________________________________ 1. Who We Are Business name: Sian Lowe Chiropractor Contact details: •Email: contact@sianlowechiropractor.com •Phone: 01792 805006 •Clinic address: 22 Rear Office Walter Road Swansea SA1 5NN For the purposes of data protection law, Sian Lowe Chiropractor is the data controller. ________________________________________ 2. Information We Collect We may collect and process the following personal data: When you book an appointment (online or in person): •Name •Email address •Phone number •Date of birth (where required) •Appointment details During your care: •Medical history and relevant health information •Clinical notes and treatment records •X-ray or scan reports (where applicable) Administrative information: •Payment and invoice records (no full card details are stored) •Appointment attendance history Website data (if applicable): •IP address •Cookies and website usage data Health information is classed as special category data and is handled with additional safeguards. ________________________________________ 3. Online Booking Systems When you book an appointment online, your information is processed through a secure third-party practice management system, Cliniko. This information is used to: •Manage appointment bookings •Send appointment confirmations •Send reminders or cancellation notifications •Maintain accurate patient records Cliniko acts as a data processor and processes your data only on our instructions. They are required to comply with data protection laws and maintain appropriate security measures. ________________________________________ 4. How We Use Your Information We use your personal data to: •Provide chiropractic assessments and treatment •Manage appointments and online bookings •Communicate with you about your care •Send appointment reminders by email or SMS •Process payments and maintain financial records •Meet legal, regulatory, and insurance obligations •Improve our services and clinic operations We only use your information where it is necessary and lawful to do so. ________________________________________ 5. Legal Basis for Processing We process your personal data under the following legal bases: •Consent – for online bookings, reminders, and optional communications •Contract – to provide the chiropractic services you request •Legal obligation – to comply with healthcare, professional, and regulatory requirements •Legitimate interests – for clinic administration and appointment management Health data is processed for healthcare purposes as permitted under data protection law. ________________________________________ 6. Appointment Reminders & Communication We may contact you by email or SMS to: •Confirm appointments •Send appointment reminders •Notify you of cancellations or schedule changes You can opt out of non-essential communications at any time by contacting us. ________________________________________ 7. How Your Information Is Stored Your personal data is stored securely using: •Encrypted, password-protected clinical and booking software •Secure servers provided by trusted third-party software providers We take reasonable and appropriate measures to protect your data from unauthorised access, loss, or misuse. ________________________________________ 8. Sharing Your Information We do not sell your personal data. We may share your information only when necessary, including with: •Other healthcare professionals involved in your care (with consent or where appropriate) •Online booking and practice management software providers •Our professional indemnity insurer •Regulatory or legal authorities where required by law Only the minimum necessary information is shared. ________________________________________ 9. Data Retention We retain patient records in line with legal, professional, and insurance requirements: •Adult records: at least 8 years from the last appointment •Children’s records: until the patient reaches 25 years of age Online booking data forms part of your clinical record and is securely deleted when no longer required. ________________________________________ 10. Your Rights Under data protection law, you have the right to: •Access the personal data we hold about you •Request correction of inaccurate or incomplete data •Request deletion of your data (where legally permitted) •Restrict or object to certain processing •Withdraw consent at any time •Lodge a complaint with the Information Commissioner’s Office (ICO) Requests can be made using the contact details below. ________________________________________ 11. Cookies & Website Use Our website may use cookies to support online booking functionality and improve user experience. You can control or disable cookies through your browser settings. ________________________________________ 12. Changes to This Policy We may update this Privacy Policy from time to time. The most recent version will always be available on our website. ________________________________________ 13. Contact Us If you have any questions about this Privacy Policy or how your personal data is handled, please contact: Sian Lowe Chiropractor Email: contact@sianlowechiropractor.com Phone: 01792 805006